Fixed-price builds from $2,500. Full ManageEngine ServiceDesk Plus or Freshservice implementation — configured, documented, and ready to run, by a senior ITIL-certified engineer.
Two minutes to fill in. Required fields are marked *. I reply the same business day with the package that fits.
Implemented and administered ManageEngine ServiceDesk Plus for a large distributed organization: AD and Microsoft 365 integration, service catalog and departmental portals, incident, problem and change workflows, CMDB and asset lifecycle, SLAs, dashboards and agent handoff. Client name withheld; references are available during a qualified engagement.
A top IT expert in his field. It's one thing to have IT knowledge, but very different when someone with his depth of experience is responsive and thorough with follow-up.
Plenty of businesses buy a ticketing tool and never get past the default settings — so it never delivers the SLAs, reporting, and asset visibility they paid for. I implement ManageEngine ServiceDesk Plus and Freshservice properly: configured around how your team actually works, integrated with your environment, documented, and handed over with training so it runs without me.
The build covers ticket intake and email-to-ticket, SLA and OLA policies, escalation and routing, a self-service portal, CMDB and asset lifecycle, a service catalog, workflow automation, dashboards and reporting, and Active Directory / Microsoft 365 integration. For organizations that want the full ITIL picture, that extends to change and problem management, a knowledge base, and documented SOPs.
I've run multi-site service desks for 1,400+ users and delivered full ManageEngine implementations with CMDB, SLAs, and automation — so the system reflects real service-delivery experience, not just a checklist. Work is on-site in the Chicago area or fully remote anywhere in the U.S.
Procurement needs paperwork before the build starts. Request the vendor packet or open the Trust Center.
You buy the software license (billed separately by the vendor; pricing may vary). I build and tune the whole system. See what's in each package →
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL- and Dell-certified, insured, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 1,150+ completed on-site work orders.
Tell me your team size, which platform you're on or considering, and your timeline — I'll confirm the scope and which package fits, usually the same day. Remote anywhere in the U.S., or on site in Chicago and the suburbs.